Someone stealing your credit card information is the absolute worst. Opening your statement to see expensive charges you didn’t make is stressful, and canceling your card—and dealing with all of your attached subscriptions—is a nightmare. So if you get a call about an unauthorized charge for a brand new iPhone, you’re probably going to want to get to the bottom of it. Here’s the thing: It’s likely a scam.
I speak from experience: My wife keeps getting calls from unknown numbers, all of which leave voicemails about charges for iPhones. The voicemail starts off with what sounds like standard holding music. Suddenly, a voice pops in, saying something to the affect of: “This is Amazon. This call is to authorize the payment of $999 for the recent order of Apple iPhone 16 Pro on your account. If you do not authorize this payment, please press “one” to speak to our customer support representative.” Your call may also be about, “the payment of $1,099 for the recent order of Apple iPhone 17 Pro on your account.”
We are inundated with the calls, and besides the payment amount and the specific iPhone model, the rest of the message is identical. As you might expect, no such charges are actually present on either our Amazon account or in our credit card history. That’s because no one bought an iPhone in our name, or by using our financial information: This was simply a scam.
Had we answered the phone and pressed “one” to speak with a “customer support representative,” or called the number back after listening to the voicemail, this is what would have likely happened: The “representative” would have assured us that they would be able to dispute the charge, but of course they’d need some information from us first. Perhaps they would have needed us to confirm the credit card information, and would ask us to read our digits out loud. Maybe they’d need to make sure we actually owned the Amazon account in question, and would ask for our two-factor authentication code to “confirm our identity.” No matter what the case, the scammers would have been praying on our concern about the charge to extract some type of sensitive information from us, all for their own financial gain. Had we called back and complied, we would have almost assuredly handed the scammers the money we thought they were helping us get back.
What to do if you get this voicemail
If you get a voicemail like this, don’t call them back. If you pick up the phone, and you get this message, don’t press “one;” just hang up. You are definitely being scammed, and there’s no risk in simply ignoring the caller completely.
What do you think so far?
If you’d like to verify their claims, don’t involve the caller at all. Instead, head to your Amazon account, and check your order history. You’ll be able to see if any such iPhones were ordered under your account—and, if they were, you can cancel the order here. Similarly, check your credit card history: If you don’t see a charge for an iPhone, there wasn’t one. If you do see one, reach out to the credit card company directly through their official contact information.
Scammers rely on pressure tactics that stress you out, and make you feel like time is of the essence. It rarely ever is. While it might seem common practice for companies like Amazon to call customers about large charges, it really isn’t. If you ever receive unsolicited communications from someone claiming to represent a company you belong to, you can always end the conversation, and reach out directly yourself. If you contact Amazon’s official customer support, or the company that issues your credit card, they’ll be able to confirm or deny the claim for you.
While you can block the number, it might not do much good. Each time we’ve received a call, it’s been from a different number, so my guess is they’re not reusing numbers when calling you back. Instead, you should strongly consider using one of Apple’s built-in anti-spam tools. If you’re running iOS 26, you can choose to have your iPhone screen calls from unknown numbers, and ask for information before sending the call your way. No matter which version of iOS you have, you can also choose to silence unknown callers en masse, so you’re never interrupted by any caller that isn’t in your contacts.
